Your trained agent, on WhatsApp
The same agent that answers on your website, in the channel your customers already message from. WhatsApp is rolling out now.
Do you offer a free trial?
The WhatsApp agent brings your trained Matram agent to WhatsApp, so it answers customers from your own content in the app they already use. This channel is rolling out, so this page is a preview of what it does rather than a switch you can flip today.
The same brain, a new channel
It is the agent you already trained on your website content, answering the same way on WhatsApp: grounded in your pages, citing where it can, and honest when something is not covered. You do not retrain anything to add the channel.
How it will work
The agent connects to your WhatsApp Business number through Meta's Graph API. Inbound messages arrive on a verified webhook, the agent retrieves from your content and replies in the same thread, and every conversation lands in the same Inbox and Chat History as your web chats.
- Connects to your WhatsApp Business number via the Graph API
- Inbound messages verified with a webhook token and app secret
- Conversations sit in the same Inbox as your web chats
Meet customers where they already message
For many audiences WhatsApp is the default way to reach a business. A grounded agent there answers the common questions instantly, at any hour, without adding to your team's inbox, and it hands off to a person the same way the web agent does.
Get ready now
WhatsApp is rolling out. Build and train your agent today on the web, connect your leads and handoff, and you will be ready to switch WhatsApp on the moment it reaches your workspace, with no separate setup to redo.
How this agent produces an answer
Frequently asked questions
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