Help Center
How can we help?
Everything about setting up, training, and running your Matram chatbot - written from how the product actually works.
Getting started
From signup to a working chatbot on your site.
What is Matram?
What the Matram AI chatbot does, how it keeps answers grounded, and where everything lives in the dashboard.
Create your first chatbot
From signup to a working bot: create it, add one training source, watch it train, and test your first answers.
Install the chat widget
Add the widget to any site with the one script tag from the Installation tab, and know how long changes take to show.
Test your bot before launch
Use the Playground and the Agent test panel to try real questions, check citations, and close content gaps.
Training & content
Website links, files, snippets, and how answers stay grounded.
Train your chatbot on your website
Add single pages, whole-site crawls, or a sitemap, and keep them in sync.
Upload files and documents
Train your bot on PDF, Word, text, Markdown, and CSV files up to 10 MB.
Text snippets
Paste knowledge straight into your bot: FAQs, policies, and quick facts.
Custom responses
Fixed answers that bypass retrieval and AI when a message matches.
How training and retraining work
What happens between adding a source and the bot answering from it.
Customisation & behaviour
Appearance, persona, language, goals, and response control.
Response Engine and answer styles
Choose which system answers each message and how strictly the AI sticks to your content.
Set a conversation goal
Point every chat at support, demo booking, or lead capture, without turning the bot pushy.
Instructions, persona and prompt-based responses
Three controls that shape how your bot behaves and sounds, and what none of them can override.
Widget appearance and behaviour
Every control on the Appearance tab, from colours and position to auto-open and proactive messages.
Language settings
Let the bot reply in the visitor's language automatically, or fix it to one language.
Leads & conversations
Lead capture, chat history, and human handoff.
Lead capture: how the lead form works
When the lead form appears, what it collects, and where captured leads end up.
Chat History and the Inbox
Where to read transcripts, watch live conversations, and reply as your team.
Human handoff: how visitors reach your team
Visitors ask for a human in chat, your team gets emailed, and your reply lands in the widget.
Book meetings from chat
Turn on the demo booking goal so visitors can pick a meeting time without leaving the chat.
Channels, integrations & API
The widget, connected channels, connectors, and the REST API.
Connect chat channels
Run your chatbot inside Slack, WhatsApp, Messenger and other messaging tools from the Channels page.
The public REST API
Bearer-key authenticated endpoints for chatbots, chat, sources, conversations and leads.
Embed options: script tag or REST endpoint
Choose between the drop-in widget script and calling the chat REST endpoint from your own interface.
Plans & billing
What each plan includes and how limits behave.
Troubleshooting
When something doesn't look right, start here.
Can't find it?
Ask the chatbot on this site - it's a Matram bot trained on our own content - or start a trial and see it from the inside.