Features built to answer, capture, and hand off
Matram trains on your own content, answers with citations in 95+ languages, captures leads, and passes a visitor to a person when they need one. Here is every feature that works today.
Everything a support bot actually needs
Trained on your content
Four source types plus 11 connectors feed one bot: website crawl, XML sitemap, PDF and DOCX upload, and pasted text.
Cited answers
Every reply is grounded in retrieved passages and links the source page, so a visitor can verify it and your team can audit it.
Strict or flexible mode
Strict mode confines answers to approved content and refuses when there is no source. Flexible mode allows broader reasoning.
Lead capture
It collects the fields you choose, qualifies interest in the chat, and writes each lead to your dashboard for CSV export.
Human hand-off
It escalates to a live agent in your team inbox with the transcript attached, in the visitor's current channel.
95+ languages
It answers in the visitor's language with no separate flow to build per locale.
Multichannel deploy
One line of JavaScript on your site, plus Slack, Messenger, Google Chat, Zoho and WhatsApp as you connect them.
Scheduled auto-sync
It re-crawls your sources daily, weekly or monthly by plan, so answers track your latest pages without re-uploads.
Bring content from wherever it lives
Add content four ways directly, or pull from 11 connectors where your docs already sit. Mix sources on one bot, and auto-sync keeps them current.
See all integrationsAdd directly
From your tools
OneDrive
SharePoint Box Gitbook Zendesk YouTubeFrom a page to a cited answer
Grounded, cited, and honest about limits
Answers are composed from passages of your own content and link the page used. Strict mode restricts the bot to approved material and makes it say it does not know rather than guessing, which is the failure mode that costs you customers.
An ML classifier and Claude, not one or the other
A visitor's message is routed by what it needs: a fast in-house classifier for known intents, or Claude for open-ended reasoning. Both answer from your content.
Visitor message
Intent classifier
fast, known questions
Claude
open-ended reasoning
Grounded, cited answer
One agent, every channel, your look
Match your brand
Colours, launcher, position and preset styles from an Appearance panel, embedded with one script tag.
See every conversation
A dashboard of chats, leads, escalations and how many chats resolved without a human.
Encrypted and scoped
Connector tokens are encrypted at rest, and each workspace only ever answers from its own content.
Feature FAQ
See every feature on your own content
Start the 7-day free trial, no credit card. Train on your site, embed the widget, and watch the dashboard fill in. Or run the numbers first with the chatbot ROI calculator.
Book a demo